You will see the delivery costs before accepting your order at the second page of your shopping cart under delivery option. Your order will be delivered when the order is received, the payment is done and the products ordered are available. All orders are mailed every workday approximately at 4:30 pm, and if we have received your order by 4 pm, it will usually be mailed during the same day. A store pickup order is basically ready to be picked up immediately, if we have the products in question in stock. It is advised to wait for your pickup notice e-mail.
If you which to return your products, contact us always first by phone (+35840-7329800) or by e-mail (firstname.lastname@example.org). All un-opened games have a 14 day right to be returned. Once you’ve opened the packaging your right to return is lost. If you want a right to return for a used game, ask for sealing of the game when making your order! You may inspect products without loosing your right to return them, but taking them into usage will remove the right. More detailed terms for returning products are given by our customer service.
Products that are on sale are new, but sometimes their packages may be worn out. If nothing else is mentioned, the sale prices are in effect as long as we have the products in stock. If the item on sale is out of stock, we can’t guarantee that we are able to deliver more products at the sale price.
We grant the same warranty to pre-owned games that we grant to new games. We try our best to repair games that are in need of repairing before putting them on sale. The actual box for the game might differ from what is on display on our website. In some rare cases, a game might be missing its original box, in which case the game will be sold in a generic box and this is also reflected in the price. Pre-owned games are unsealed digital recordings and as such they do not fall under the same returns policy as new games. If you wish to have the right to return a pre-owned game, ask us to seal the game before shipping. Sometimes we have several different versions of the same game in stock, and some of them might, for example, have a box art that is different from what is displayed in the product images. In case you want a particular version of a game, please let us know about it in the section 'Additional information' when placing your order.
We reserve the right for price changes and correction for pricing errors. Announced release dates and prices are estimates and may be subject to change. Delivery times for products that are out of stock are dependent on the importers, and Konsolinet is not able to affect them. Konsolinet is not responsible for delays in delivery times or indirect damages caused by these times (force majeure). We reserve the right to cancel the order, when their is problems in receiving a product.